Frequently asked questions
Answers about emergency response, insurance, and working with National Fire & Water Repair.
Emergency response
How quickly can you get to my property?
We target on-scene emergency response in one hour or less across our service area, depending on location and conditions. Call (330) 782-5392 any time.
What counts as an emergency?
Active water intrusion, fire damage openings, storm damage, sewage backups, and any situation where waiting will make the loss worse.
Do you handle both residential and commercial losses?
Yes. We restore homes, apartments, retail, offices, and other commercial properties across Northeastern Ohio and Western Pennsylvania.
Insurance and billing
Do you work with insurance companies?
Yes. Insurance work is our specialty. We document damage, communicate with adjusters, and provide detailed scopes for mitigation and restoration.
Should I call you or my insurance company first?
Safety first. Once the scene is secure, call us immediately to stop further damage. Contact your insurance company as soon as you can. We help with documentation either way.
Will I need to pay out of pocket?
That depends on your policy, deductible, and what is covered. We explain the scope clearly and work with your adjuster so you understand your options.
About National Fire & Water Repair
Are you a franchise?
No. We are Ben Rudick & Sons, Inc. d.b.a. National Fire & Water Repair, locally owned and operated since 1913.
What areas do you serve?
Northeastern Ohio and Western Pennsylvania, including Youngstown, Warren, Boardman, Poland, Hermitage, New Castle, and surrounding communities.
Are your technicians certified?
We are an IICRC Certified Firm and follow industry-standard methods for mitigation, cleaning, and restoration.